Knowledgebase: Other
Desktop Stream: Connecting to ScreenConnect Client
Posted by Olivia Floyd on 12 September 2016 11:28 AM

How to start a Desktop Stream 

We will email you a link to the ScreenConnect Client website:

It will bring you to this page: 

We will give you a code used to join the session. This will likely be your first name. After you have typed the code in the box press the red arrow to join the session. 

This appears very briefly giving you instructions on how to install and launch the program: 

You will see this:

 

You can just click on the ScreenConnect.Client.exe to run.

You will then see these prompts which means the application is launching

Then press run when it asks if you want to run the ScreenConnect Client.

It will take a few moments to download and install.

Then it will ask if you want the host (The Technical Support Rep) to take control of your computer. Your consent is required so press allow.

You will then get a notification that you have joined the session:

You can open the program by using the icon in the bottom right hand corner of your screen.

You can also use the ScreenConnect to chat or send files. 

 

 

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