Knowledgebase
MicroSurvey STAR*NET 10 Known Issues
Posted by Jeran Hopfe on 30 July 2020 08:00 AM

Date Reported: July 8, 2011

Status: Confirmed (7.0.0)

Problem: Default screen layout is not appropriate for all display sizes and resolutions.

Solution: The STAR*NET V8 interface is extremely customizable, and can be setup in any layout that suits your workflow. Users are encouraged to experiment with different screen layouts to find what works best for their individual needs. Panels can be moved, resized, collapsed, closed, docked or floated. Fonts, sizes and colors can be changed. Large or Small toolbar icons can be displayed. Toolbars and menus are customizable. You have practically endless customization abilities!


Date Reported: July 8, 2011

Status: Confirmed (7.0.0)

Problem: Find Point tool does not work in conjunction with point aliases defined via the new .ALIAS inline option.

Solution: Currently the Find Point tool will only match exact point names, and does not consider point aliases at this time. We hope to expand the Find Point tool to include this functionality in a future update.


Date Reported: July 8, 2011

Status: Confirmed (7.0.0)

Problem: Printing may not default to specified paper size. For example, after selecting 11x17 in the Page Setup dialog then pressing Print it may be output to 8.5x11.

Solution: There is a bug which can cause the page size being printed onto to not match the page size specfied in the Page Setup dialog, which we will fix in a future update. Fortunately there is an easy and effective workaround - after pressing the Print button, when you select your printer you can then press the Properties button and specify your desired paper size again, the printout will then be exactly as desired.


Reported: November 22, 2017

Problem: Some users with Windows 10 have reported an "digital signature not recognized" error message when they install on their computers. 

Solution: Affected users have reported that the only current solution is to remove Entrust from the computer and then reinstall. MicroSurvey's digital signatures are valid so this is an incorrect error message. For more information on Entrust users can go to www.entrust.com 

Status: Known Issue  


Reported: July 14, 2020

Status: Confirmed with Intel HD Graphics 620 driver update

Problem: Some users with an Intel HD Graphics 620 have had the program crash on launch or mid operation. This is due to the graphics cards rendering the new 3D network plot.

Solution: Updating the drivers for the Intel HD Graphics 620 seems to solve the issue. As of this date, at least version 27.20.100.8336 was required. Previous versions would cause the crashing.


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