Knowledgebase
Security Software Issues
Posted by James Johnston on 03 May 2010 12:41 PM

Update: MicroSurvey CAD, inCAD and embeddedCAD 2013 include a change in the way point history is written that greatly reduces the frequency of some of the errors mentioned below.  If you have not already, please be sure to install the newest version of MicroSurvey software available to you.

 

Recent updates in a few common Internet Security programs have caused some issues with MicroSurvey Programs:

 

Symptom:

MicroSurvey EmbeddedCAD stops opening after displaying the default AutoCAD window and then closes

Confirmed Cause:

A customer confirmed that AVG antivirus had incorrectly identified msembed.exe as a threat, and had quarantined components of the program.  He removed AVG from his system and the problem was resolved.

 


 

 

Symptom:

MicroSurvey EmbeddedCAD stops opening after displaying the default AutoCAD window and then closes

Confirmed Cause:

A customer confirmed that Avast free edition antivirus had incorrectly identified Houseplacement.dll as a threat, and had quarantined components of the program.  He removed Avast from his system.

 


 

Symptom:

Installation of PointCloud fails when it is about half way done

Confirmed Cause:

We have found that Kasperski Antivirus causes this.  It can be temporarily disabled and the installation will complete.

 


Symptom:

Installing from a CD or DVD takes a very long time or fails

Possible Cause:

A variety of Antivirus programs have been found to cause the disk reading stage of the installation process to take a very long time.  This will not be an issue if the program is instead downloaded from our website.


Symptom:

Saving of files, importing an ASCII file, or performing an action that requires a lot of point related calculations takes much longer than it used to.  Importing an ASCII file sometimes fails.

Possible Cause:

We have found that AVG Free Edition can slow access to the msj folder and thus slow the program down.  Disabling the "Resident Shield" feature is reported to resolve the issue.

We have found that F-Secure causes this issue.  Disabling "Real-Time Scanning" resolves the problem.

We have found that Microsoft' s Window Defender will cause this issue. Disabling Real Time Security resolves this issue.


Symptom:

Drawings saved on a network drive randomly crash while working on them.

Possible Cause:

Be sure that you are running the 2010 version of your program to clear up a known issue with the 2009 CAD engine.  But if you are running a 2010 or newer version, check to see if a "live" backup routine is involved.  Some backup utilities will try to copy any file the moment it is modified and will set the status of the file to "Do not Modify" while making the copy.  The database files which are inside the MSJ folder are changed frequently, and occasionally the backup system interferes with how MicroSurvey works.

Try saving your drawings to the desktop while you are working on them to see if this is a possible cause of your trouble.  If it is, the backup utility might be configured to ignore your working folders or to run only at night.

  


 

Symptom:

MSJ folder is occasionally not zipped up when a drawing is saved and closed.  When the drawing is later re-opened the user sees a message that the database is corrupted.  When you browse into the folder where the drawing is stored the old msj folder is still there, containing only the file "ch.dll."  The program crashes or works very slowly when performing activities that involve frequent updates in the Point history file, such as an RTS operation.

Possible Cause:

This was reported by a user who had Vipre Internet Security.  Users with Trend Micro Security have also reported this symptom.  The software had incorrectly identified ch.dll as a possible threat and was preventing it from being deleted.  Once the user configured Vipre to ignore all activity in the folder she stored her drawings the problem was resolved. 


Symptom:

Installation or automatic update of the MicroSurvey program stalls when it is partway finished.  An error message states the the cab file is corrupt, and then files are removed.  When this happens during an update the older version of the program will already have been uninstalled so there is no program at all.  When this happens during a regular installation no program is installed.

Confirmed Cause:

 

 

Trend Micro Internet Security has been identified as the cause.  It must be disabled before running and installation or update.


 

Symptom:

When importing an ASCII file or performing a function that moves points users report error message RRSLK8K8K, referring to the file ch.dll,  as in the example below:

Possible Cause:

 

 

Kasperski Antivirus or AVG can cause this.  A user has reported that disabling "Proactive Defense" resolves the problem.

 


 

Symptom:

When using the routine "Transfer Points between MicroSurvey Jobs" users report that the routine fails and the error message "ms_start_transferError while extracting file CH.DLL" appears in the command line.

Confirmed Cause:

F-Secure or the rebranded Shaw Secure Internet Security has been identified as the cause.  Disabling "Real Time Scanning" resolves the issue.

 

 


 

 

Symptom:

When installing MsEmbeddedCAD 2014 it gives an error message stating: The system cannot open the device or file specified C:\Users\username\Appdata\Local\Temp\xxxxx.tmp\x64\XXXX\XXXX.MSI

Confirmed Cause:
Trendmicro Anti-virus suspects this file to be harmful in some way so it blocks the installation of the autoCAD's core engine which then fails the rest of the installtion process. Please disable or remove TrendMicro anti-virus software and restart the installation of EmbeddedCAD 2014 again. 
 

 

Symptom:

MicroSurvey CAD gives critical error 10000 referencing the .msj folder when opening a drawing on a server. 

Confirmed Cause:
Windows Defender on Windows 10 is causing the issue. Go into the Windows Defender control panel and turn off all protection. 
 
Another Confirmed Cause:
"Live" network backup routines can trigger this error message.  Products such as Carbonite, WD Anywhere, Barracuda, Norton Online Backup and AT&T Internet Backup have been identified as the cause for this error message when performing operations in MicroSurvey that update a large number of points in the database.  We recomend scheduling these services so that they perform backups outside of office hours rather than while you are working on drawings.
 

Symptom:

MicroSurvey CAD error 56PLE3AA, Error-70, or Error-930 when performing an operation that updates the points database.

Confirmed Causes:
Windows Defender on Windows 10 is causing the issue. Go into the Windows Defender control panel and turn off Active protection features to so if it a cause.
 
Another Confirmed Cause:
"Live" network backup routines can trigger this error message.  Products such as Carbonite, WD Anywhere, Barracuda, Norton Online Backup and AT&T Internet Backup have been identified as the cause for this error message when performing operations in MicroSurvey that update a large number of points in the database.  We recomend scheduling these services so that they perform backups outside of office hours rather than while you are working on drawings.
 
 
Another Confirmed Cause:
Webroot Antivirus can cause this issue.  Either remove Webroot or disable the "Realtime Protection" feature.
 

 

Symptom:

License File is not Found" error message when launching the program.

Confirmed Causes:
This is a symptom indicating that the program has not been "Run as Administrator" at least once.  You must run the software as administrator after installing the program.
 
Another Confirmed Cause:
The antimalware product "Bit Defender" has been proven to cause this.  The MicroSurvey product and the shortcut icon on your desktop has been "Quarantined" and will remain so until you configure Bitdefender to not apply a quarantine.  Please visit This Bitdefender Support Page to report our software as a trusted application and to find instructions on removing the software from the Quarantine list.
 
 

 

 

Other Issues? 

If you suspect an antivirus or security program is causing issues with MicroSurvey you can verify the cause by restarting your computer in Safe Mode and performing the same operation.  Safe Mode should eliminate any issues caused by third party utilities.

You may need to consult your computer manual for the exact steps to accomplish this, but Microsoft has some user tips that explain the process in general:

Windows XP Version

Windows Vista/7 Version

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