MicroSurvey STAR*NET V6 Release Notes
Posted by Brian Sloman on 15 November 2010 03:13 PM
Activating or Updating your USB License Key
If you are licensing MicroSurvey STAR*NET for the first time, you will need to activate your new USB License Key using the USB License Manager program on a computer with internet access.
If you are upgrading from Starplus STAR*NET, you will need to activate your new USB License Key using the USB License Manager program on a computer with internet access.
A copy of the USB License Manager program is automatically installed with MicroSurvey STAR*NET, or it can be downloaded from our online Helpdesk system and installed separately onto another computer which has internet access.
Please refer to the following topic for detailed instructions about activating or updating your key.
If your Maintenance Subscription has not yet expired, you can use the USB License Manager to update your key to work with the most current version. You can confirm the expiry date for the MSSP by going to the About screen found in the Help menu. Each USB License Key has its own maintenance subscription plan, so if you have multiple keys it is possible that they may each have a different expiry date. If your MSSP has expired, you can phone us at 1-800-668-3312 to renew it. Without a current maintenance subscription plan, you will not be able to update your key to work with the new version.
You might not be required to update your USB key to run certain MicroSurvey STAR*NET Service Pack updates. For a detailed explanation of MicroSurvey's Maintenance Subscription Support Plan (MSSP) program, and how we use product version numbers and USB keys, you can can refer to the following online article.
MicroSurvey STAR*NET v6.0.39 through v6.0.41 is compatible with 32-bit and 64-bit versions of Microsoft Windows XP SP3. These versions are not officially compatible with Windows Vista or Windows 7, however many users are able to successfully use it by either disabling the Windows UAC features or by always running STAR*NET with elevated Administrator privileges, this is set in the properties of the Start Menu and/or Desktop shortcuts. An upcoming STAR*NET release will resolve this issue.
MicroSurvey STAR*NET v6.0.42 and newer is compatible with 32-bit and 64-bit versions of Microsoft Windows XP SP3, Windows Vista SP2, and Windows 7.
Full Administrator Privileges are required to install MicroSurvey STAR*NET V6. Limited users can run MicroSurvey STAR*NET v6.0.42 and newer.
A free USB port is required for connecting the USB License Key (to either the local workstation or the license server, as appropriate)
MicroSurvey STAR*NET V6 does not have any other hardware requirements above and beyond what is required by your version of Microsoft Windows.
MicroSurvey License Server for Network License Users
Users who have purchased a network license will need to install a copy of the MicroSurvey Network License software. The MicroSurvey Network License Server program has not changed since the initial release of MicroSurvey STAR*NET v6.0.39. This is only necessary for users who are setting up a MicroSurvey network license for the first time.
If you have purchased a Network License and are setting it up for the first time, you can download the Network License Server application from our online Helpdesk system.
Note: You will be required to enter a password in order to install the Network License Server.
For a list of known issues please visit the MicroSurvey STAR*NET V6 Known Issues topic in our online helpdesk.
For questions and answers on upgrading please visit the MicroSurvey STAR*NET V6 Upgrade Notes topic in our online helpdesk.
For training movies that you can watch online or download for offline viewing, please visit the Training Movies topic in our online helpdesk.
For technical support, please visit http://helpdesk.microsurvey.com to submit a helpdesk ticket to our technical support staff. If you do not have internet access you can phone our office at 1-800-668-3312 and a ticket can be entered for you.
Technical Support is provided free of charge for 90-days following the purchase of your MicroSurvey product. Following this introductory period, additional technical support is available via your Maintenance Subscription Support Plan (MSSP).
To purchase or renew your MSSP, please phone MicroSurvey Software at 1-800-668-3312 or 1-250-707-0000 or visit our online store at store.microsurveysales.com.
Feature Request Forum
Help us make your MicroSurvey product better! To submit a feature request, or to vote on other users' feature requests, please visit our Feedback Forum at feedback.microsurvey.com.
To discuss your MicroSurvey product with other users, please visit our User Forum at http://www.microsurvey.com/forum/forum.htm.