Blank Device ID on Archer 2 data collector

Due to a recent operating system update, FieldGenius 8.4 (or later) may show a blank Device ID when installed on a Juniper Archer 2.

Solution: 

1. Black up any important files (FieldGenius Projects, Geoid Files etc.)

2. Make note of your Device ID and Password within FieldGenius (Main Menu > Settings > About)

3. Download the Archer 2 OS release 1.7.5 from Juniper here

4. Re-install FieldGenius onto the data collector

• If your Device ID from Step 2 has not changed simply re-enter your password (key) to re-register your product
• If your Device ID has changed please submit a support ticket or call us at 1-800-668-3312