MicroSurvey STAR*NET 10 Release Notes
Posted by Jeran Hopfe on 26 April 2022 07:40 AM
Activating your Demo License
If you are running a trial version of MicroSurvey STAR*NET, you will need to request and activate a demo license via MicroSurvey's online license system.
Please visit microsurvey.com and click on the "Demos" button to request a trial license for MicroSurvey STAR*NET
After completing the demo request form, your sales representative will contact you with a License ID and Activation Password
The ID and Password can be used by running the program and selecting "Activate License" from the licensing dialog
Activating or Updating your USB License Key
If you are licensing MicroSurvey STAR*NET for the first time, you will need to activate your new USB License Key using the USB License Manager program on a computer with internet access.
If you are upgrading from Starplus STAR*NET, you will need to activate your new USB License Key using the USB License Manager program on a computer with internet access.
If you are upgrading from MicroSurvey STAR*NET 6/7/8/9, you will need to update your existing USB License Key using the USB License Manager program on a computer with internet access.
A copy of the USB License Manager program is automatically installed with MicroSurvey STAR*NET, or it can be downloaded from our online Helpdesk system and installed separately onto another computer which has internet access.
Please refer to the following topic for detailed instructions about activating or updating your key.
You might not be required to update your USB key to run certain MicroSurvey STAR*NET Service Pack updates. For a detailed explanation of MicroSurvey's Maintenance Subscription Support Plan (MSSP) program, and how we use product version numbers and USB keys, you can refer to the following online article.
If your Maintenance Subscription has not yet expired, you can use the USB License Manager to update your key to work with the most current version. You can confirm the expiry date for the MSSP by going to the About screen found in the Help menu. Each USB License Key has its own maintenance subscription plan, so if you have multiple keys it is possible that they may each have a different expiry date.
If your MSSP has expired, you can phone us at 1-800-668-3312 or 1-250-707-0000 to renew it. Without a current maintenance subscription plan, you may not be able to update your key to work with the latest version.
MicroSurvey STAR*NET 10 is compatible with 64-bit versions of Microsoft Windows 8.1 and Windows 10.
Full Administrator Privileges are required to install MicroSurvey STAR*NET 10, but it can be run by limited user accounts.
A free USB port is required for connecting the USB License Key (to either the local workstation or the license server, as appropriate)
MicroSurvey STAR*NET 10 does not have any other hardware requirements above and beyond what is required by your version of Microsoft Windows.
MicroSurvey License Server for Network License Users
Users who have purchased a network license will need to install a copy of the MicroSurvey Network License software. The MicroSurvey Network License Server program has not changed significantly since the release of MicroSurvey STAR*NET 6. This installation is only necessary for users who are setting up a MicroSurvey network license for the first time.
If you have purchased a Network License and are setting it up for the first time, you can download the Network License Server application from our online Helpdesk system.
Note: You will be required to enter a password in order to install the Network License Server.
For a current version of this document, please visit the MicroSurvey STAR*NET 10 Release Notes topic in our online helpdesk.
For a list of known issues, please visit the MicroSurvey STAR*NET 10 Known Issues topic in our online helpdesk.
For over 16 hours of training movies that you can watch online or download for offline viewing, please visit the Training Movies topic in our online helpdesk.
MicroSurvey provides free 24x7 self-support to all users via our online helpdesk at helpdesk.microsurvey.com where you can find knowledgebase articles, downloads, and a troubleshooter. This is a good starting point for any problems that are now answered in your Help file and Manuals.
For technical support, please visit our helpdesk at helpdesk.microsurvey.com to submit a helpdesk ticket to our technical support staff. If you do not have internet access you can phone our office at 1-800-668-3312 or 1-250-707-0000 and a ticket can be entered for you.
Technical Support is provided free of charge for 90-days following the purchase of your MicroSurvey product. Following this introductory period, additional technical support is available via your Annual Maintenance Subscription (AMS).
To purchase or renew your AMS, please phone MicroSurvey Software at 1-800-668-3312 or 1-250-707-0000 or visit our online store at store.microsurveysales.com.
To discuss your MicroSurvey product with other users, please visit our Reddit page at www.reddit.com/r/microsurvey.
STAR*NET 10.0 adds a new 3D network plot, auto-adjust, sideshot detection, online licensing, and printing improvements.
This is a FREE upgrade for all STAR*NET users with a valid Annual Maintenance Subscription.