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Hardware and Windows Operating System

  • Issues with AMD HD and AMD Radeon Graphics Cards

    We have had reports from users that certain AMD hd graphic cards will cause MSCAD 2014, 2015 and 2016 to crash while launching. Many of these users reported they had no problems until a recent update ...

  • Turning on Compatibility Mode with Windows 7

    Some users have found that their program will not launch properly, or that some features cause errors and crashes. Sometimes, this can be solved by changing the programs compatibility mode to Windows ...

  • Hardware Acceleration

    In this article, we will show you the steps for turning off your Hardware Acceleration. You may want to do this if you are experiencing display issues with the program and are certain that your graphi...

  • Settings that affect Display of CAD products on High Resolution Monitors

    Customers with High Resolution Displays have reported that our CAD programs screen does not appear correctly. See the image below for an example: This display issue was resolved by changing some Windo...

  • Mapped Drive not Displayed When Browsing to your file

    Issue: You have a network mapped drive that you are able to see in file explorer and when you try to open a file within MSCAD, you are unable see the mapped drive(s).This can occur with any MicroSurve...

  • Windows 10 Requires that Network Discovery be on in order to browse to mapped drives on your Network

    Users have reported that when they install MicroSurvey CAD or embeddedCAD 2016 on a Windows 10 computer that they can't open files that are stored on network drives.  This is because of a new security...

  • Creating an Installation Log

    If you are experiencing a problem installing your MicroSurvey product and have submitted a technical support ticket for assistance, your technical support representative may require an installation lo...

  • Benefits of a 64-bit application

    Question What does 64-bit mean, is it really better than 32-bit, and how much better is it? Answer Part 1: The Quick-and-Dirty A 64-bit application can access and use more memory than a 32-bit applica...

  • Techsoft Hoops 3D Compatible Graphics Cards

    A list of graphics cards and driver versions that have been tested with the Hoops 3D rendering engine used in MicroSurvey's 3D Render, Point Cloud, and Animation windows is maintained on the Techsoft ...

  • Creating an installation log file

    If you are experiencing problems during installation of your MicroSurvey product, occasionally our technical support staff may require that you create a log file which may help us determine what the p...